Contact Us
Last updated: July 27, 2026
Send Us a Message
Have a question, issue, or suggestion? Reach out and we will get back to you within 24 hours on business days.
Open Email to SupportOr message us directly at [email protected]
Email Support
For billing questions, account issues, refund requests, or general inquiries, email us at:
We aim to respond within 24 hours on business days. Complex issues (billing disputes, account recovery) may take up to 48 hours.
Discord Community
Join the BlackOut Discord for real-time help from the community and team. Discord is the fastest way to get answers about the platform, tools, and trading concepts.
Social
Follow us for updates, market insights, and announcements:
- X (Twitter): @BlackOutTrade
- Instagram: @blackouttrades
Billing & Subscription
To manage your subscription, update payment methods, or cancel, visit your account settings. For billing disputes or refund requests, please review our Refund Policy and email us with your account details.
Bug Reports & Feedback
Found a bug or have a feature request? Let us know through Discord or email. Include as much detail as possible — screenshots, the page/tool you were using, and what you expected to happen.
Response Times
- General inquiries: Within 24 hours (business days)
- Billing & refund requests: Within 2 business days
- Account recovery: Within 48 hours
- Bug reports: Acknowledged within 24 hours; resolution time varies